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Refund Policy

Last updated: 7 October 2026

Returns

Our products are freshly stone-ground and made to order, hence returns are not accepted.

Replacement or refund is applicable only in case of wrong, damaged, or genuine quality issues, reported within 24 hours of delivery.

Physical return pickup is available only in Mumbai.

For locations outside Mumbai, refunds (if approved) may be processed after verification.

Cancellations

Orders can be cancelled or modified within 30 minutes of placing the order.

Once grinding or dispatch has started, cancellation is not allowed.

Customized and made-to-order atta products are non-cancellable.

Contact

Business
Asha Heritage Industries (brand: Flourma)
Address
Shop No. 9-10, Ground Floor, Singhania Building 16, Anantwadi, Mumbai 400002, Maharashtra, India
Email
info@flourma.com
WhatsApp / phone
+91 98671 16298
Hours
Mon to Sat: 9am to 7pm. Sunday: holiday
FSSAI licence
21525001000789
Grievance officer
Parth Gupta, Founder (info@flourma.com, +91 98671 16298)
Country of origin
India